Shipping policy

Nothing in this policy excludes, restricts, or modifies any conditional rights or guarantees you may have under the Australian Consumer Law (ACL).

Free Shipping Eligibility & Exclusions

Eligible Items: Where offered, free standard shipping applies strictly to eligible items.
Exclusions: Free shipping excludes oversized, heavy, or bulky items, as well as deliveries to designated remote, island, or challenging addresses.
Price Adjustments & Surcharges: In rare cases where freight costs exceed reasonable commercial limits due to manual handling, tailgate fees, or carrier access surcharges, we reserve the right to revise the shipping cost. If this occurs, we will contact you before dispatch to approve the updated freight cost or offer a full refund/cancellation of your order.

Processing: Orders are normally processed and dispatched within 1–2 business days.
Transit Estimates: Standard delivery to most mainland Australian areas takes 7–14 business days (excluding remote areas). Timeframes are non-guaranteed estimates provided by carriers and commence from the date of dispatch.
Peak Periods & Force Majeure: We are not liable for transit delays caused by peak seasonal volumes (e.g., Black Friday/Christmas), severe weather events, or third-party courier disruptions.
Time-Sensitive Orders: If you require items by a specific date, please order at least 2 weeks in advance. While we will assist in following up major delays, we do not actively track shipments once in transit.

No PO Boxes or Parcel Lockers: Karma Group Pty Ltd cannot deliver to PO Boxes or Australia Post Parcel Lockers. A physical commercial or residential street address is required. If a PO Box or Parcel Locker address is supplied, delays will be incurred in processing your order.
Regional & Remote Depot Collection: If your delivery address is in a remote or difficult-to-access area, door-to-door service may not be available. Your order may be directed to your nearest regional freight depot (e.g., Team Global Express / TNT / FedEx) for customer collection.
- Distance to freight depots can be significant. Retrieval expenses, travel time, and transport from the depot are strictly the responsibility of the customer. Contact us prior to placing an order if you wish to confirm whether your address supports direct door-to-door service.
International & Offshore Enquiries: Deliveries outside mainland Australia (including Norfolk Island, Lord Howe Island, or New Zealand) require a custom freight quote.

Kerbside Delivery Only: Free or standard shipping on heavy and oversized goods covers kerbside or driveway threshold delivery only. Courier drivers will not carry goods up stairs, enter residential premises, or assist with unpacking, positioning, or assembly.
Rural & Acreage Boundaries: For rural properties, farms, or acreage with private roads, unsealed driveways, or locked gates, delivery is strictly to the property boundary/front gate adjacent to the public road. Drivers will not navigate long private driveways, unsealed dirt tracks, or enter paddocks.
Site Access: It is the customer's responsibility to ensure safe, all-weather vehicle access to the property boundary. If a heavy vehicle cannot safely turn around or access the boundary, the parcel will be taken to the nearest depot for collection.

Default ATL: All standard shipments are dispatched with Authority to Leave (ATL) enabled. Couriers will leave your parcel in a safe location if no one is present to receive it.
Transfer of Risk: Risk of loss, theft, or weather damage passes to the recipient upon delivery. The company is not liable for missing or damaged parcels once the carrier provides official Proof of Delivery (including GPS confirmation or driver photo scan).
Unsafe Locations: If the carrier deems there is no secure or weatherproof location to leave the parcel, it will be carded for depot collection or re-delivery.

Full tracking is sent to the email provided at checkout—please verify all details prior to completing your purchase.
If a parcel is returned to sender due to an incorrect address, uncollected depot shipment, or failed delivery where access was restricted, redelivery fees will be charged to the customer prior to re-dispatch.

Free pickup is available from our Northern Rivers warehouse by prior arrangement.

Karma Group Pty Ltd reserves the right to modify or update this shipping policy at any time without prior notice.