Cancellation policy

Australian Consumer Law Notice

Nothing in this policy excludes, restricts, or modifies any consumer rights or guarantees you are entitled to under the Australian Consumer Law (ACL). All prices listed on our site are in Australian Dollars (AUD) and include 10% GST.

1. Pre-Orders

When you place a pre-order, you are reserving stock currently in production or in transit to our Northern Rivers warehouse.

  • Payment: Full payment is processed at checkout to secure your allocated stock.
  • Estimated Dispatch Dates: Pre-order items display an estimated dispatch timeframe on the product page and in your order confirmation. While we strive to meet all delivery estimates, international freight, port clearance, and customs handling may occasionally cause unexpected delays.
  • Order Modifications & Cancellations: You can modify or cancel your pre-order for a full refund at any time prior to dispatch by contacting us at sales@karmacanvas.com.au or following the link in your confirmation email.
  • Significant Delays: If an estimated dispatch date is delayed significantly beyond the original timeframe, we will notify you via email and provide the option to keep your reservation or receive an immediate, full refund.
  • Combined Orders (In-Stock & Pre-Order Items): If your order contains both in-stock and pre-order items, the entire order will ship together once the pre-order item arrives. If you require in-stock items immediately, please place separate orders.
  • Post-Dispatch Returns: Once a pre-order item has dispatched from our warehouse, standard delivery and our Returns & Refund Policy apply.

2. Subscriptions & Recurring Orders

  • Flexible Management: You can pause, skip, modify, or cancel recurring deliveries at any time prior to your next scheduled billing date through your account dashboard or via the link in your order confirmation email.
  • Billing & Notifications: Your payment method will be charged automatically on your recurring billing date. We will send an automated email notification prior to processing each renewal.
  • Cancellations: Cancellations must be made before your recurring charge processes. Charges already processed prior to cancellation are non-refundable once the order has entered our dispatch queue.

3. Try Before You Buy

  • Payment Pre-Authorisation: A temporary pre-authorisation hold (not a final charge) is placed on your credit card or payment method at checkout to verify funds. Depending on your Australian bank, this hold may appear as "pending" on your online statement for a few business days.
  • Trial Period: Your trial period commences on the date of confirmed delivery by the carrier.
  • Keeping the Item: If you choose to keep the item past the trial period (or do not initiate a return within the trial window), your payment method will automatically be charged for the remaining balance.
  • Returning Trial Goods: Items returned under the trial offer must be in clean, original condition with all packaging intact. If returned damaged, soiled, or incomplete, appropriate refurbishing fees or the full balance may be charged.